Refund & Booking Change

We want your experience to be smooth and stress-free. Here’s what you need to know about making changes to your booking:

⏰ Changes within 24 hours
We’re not able to make any changes if your booking is less than 24 hours away.

🎉 Party packages & groups of 12+
Party packages and larger group bookings can’t be changed within 7 days of your event.

🔁 One free change
You’re welcome to make one change per booking as long as it’s outside the time limits above.

Please use the form below to make changes to you booking:

Booking Change Request

Please Note no changes can be made within 24hrs of your booking.

Name(Required)

First Last

Email(Required)

Enter Email Confirm Email

Phone Number(Required)

Booking ID(Required)

Reason:(Required)

Refund

Reschedule

Other

Comments(Required)

Why are you requesting? (we cannot make any changes to bookings within 24hrs)

Have questions about your experience at Matrix? Head to our Guest Information page to learn more.

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